Common Uphold Login Problems & Fixes

1. Incorrect Email or Password

• Problem: Typo or using the wrong credentials.
• Fix:
  • Double-check for typos.
  • Make sure Caps Lock isn’t on.
  • If forgotten, click “Forgot Password?” on the login page to reset it.

2. 2FA (Two-Factor Authentication) Issues

• Problem: Not receiving the verification code or lost access to your authenticator app.
• Fix:
  • Wait a few minutes and retry.
  • Ensure your phone’s date/time is set to auto.
  • Contact Uphold Support if you lost access to your 2FA app: 👉 https://support.uphold.com

3. Account Locked or Suspended

• Problem: Too many failed login attempts or suspicious activity.
• Fix:
  • Wait for a cooldown period (usually a few hours).
  • Contact support for manual review.

4. Browser or App Issues

• Problem: Login button not working, page not loading, etc.
• Fix:
  • Try clearing browser cache/cookies.
  • Use a different browser or the Uphold mobile app.
  • Update to the latest version of the app or browser.

5. Email Not Verified

• Problem: You never confirmed your email during sign-up.
• Fix:
  • Check your inbox (and spam/junk folders) for a verification email.
  • Resend the email from the login screen if prompted.

6. Geographic Restrictions

• Problem: Trying to access Uphold from a restricted country.
• Fix:
  • Uphold may block access based on your IP. Use a secure and legal connection from a supported region.

📞 Contact Uphold Support

If none of the above help, reach out to Uphold support:

• Website: https://support.uphold.com
• Submit a request: https://support.uphold.com/hc/en-us/requests/new

✅ Pro Tips

• Enable biometric login on mobile for easier access.
• Use a password manager to avoid typos.
• Bookmark the correct site: https://uphold.com

Would you like help recovering your Uphold account or writing a message to their support team?